Return & Refund Policy
Our commitment to customer satisfaction. Please read our policy regarding returns, refunds, and cancellations for our services and products.
At EGT Networks, Inc., we are committed to providing our clients with high-quality services and products. We understand that there may be occasions where you need to request a refund or return. This policy outlines the terms and conditions for returns and refunds for our various offerings. Our goal is to ensure a transparent and fair process for all our customers.
For all service-based offerings.
Consulting & One-Time Services:
Payment for one-time consulting, setup, or project-based services (e.g., Business Incorporation, Website Design) is non-refundable once the service has been rendered. If you wish to cancel a service before work has begun, a full refund will be issued. If work is already in progress, a partial refund may be granted on a case-by-case basis, proportional to the amount of work completed.
Subscription Services (IT Support, AI Solutions, etc.):
Subscription services can be canceled at any time. To avoid being charged for the next billing period, you must cancel your subscription at least 7 days before your next scheduled renewal date. Refunds are not provided for partial subscription periods. Once a subscription fee is paid, it is non-refundable for that billing cycle (monthly, yearly, etc.).
For computer hardware and other physical goods.
You may return most new, unopened physical products within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If the item has been opened, a restocking fee of up to 25% may apply. Items must be returned in their original product packaging. We do not accept returns of products that are damaged, abused, or missing parts.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.
Warranty coverage by product condition and category.
New Products
All new products sold by us are covered by the full manufacturer's warranty.
Refurbished Products
Refurbished items include a 90-day return-to-manufacturer warranty, unless otherwise stated.
Used Products
Used products include a free warranty that covers defects in manufacturing only. This warranty excludes damage from wear and tear, misuse, accidents, loss, or theft.
Photography & Video Categories (including Cameras, Lenses, and Camcorders):
- 1-year warranty for items in Open Box condition
- 180-day warranty for items in Mint, Excellent+, Excellent, Average, Well-Used, or Heavily Used condition
- 30-day return policy for Flawed condition items (no warranty)
- "For Parts" condition items are final sale, sold as-is with no warranty or returns
Other Used Categories (Lighting, Computers, Audio, Home Electronics, Musical Instruments, Drones, & Optics):
- 90-day warranty for Mint, Excellent+, Excellent, Average, Well-Used, or Heavily Used items
- 30-day return policy for Flawed condition items (no warranty)
- "For Parts" condition items are final sale, sold as-is with no warranty or returns
For software licenses like Bitdefender Antivirus.
Due to the nature of digital products and software licenses, they are generally non-refundable once the license key has been delivered or the software has been downloaded. We recommend taking advantage of free trials where available to ensure the product meets your needs before purchasing.
If you experience technical issues with activation or installation, please contact our support team for assistance. Refunds will only be considered in cases where the software is proven to be defective and our support team is unable to resolve the issue.
How to Request a Refund or Return
To initiate a return, refund, or cancellation, please contact our support team with your order details and the reason for your request. We will guide you through the process.